Billing & Subscription
Last Updated: 2026-08-16
Plans
Mylla offers tiered plans based on your business size and needs:
| Tier | Price | Best For | Includes |
|---|---|---|---|
| Free | $0 | Getting started | 1 agent, 1 location, 2 team seats, 20 min welcome credit |
| Starter | $99/mo | Small businesses | 3 agents, 1 number, 1 location, 5 seats, 100 min/mo included |
| Professional | $249/mo | Growing businesses | 5 agents, 3 numbers, 3 locations, 10 seats, 200 min/mo included |
| Business | $499/mo | Multi-location & agencies | 15 agents, 10 numbers, 10 locations, unlimited seats, 350 min/mo included |
All paid plans include a 14-day free trial. A payment method is required when you start a paid trial, but the first plan charge is not due until the trial ends. No credit card is required for the Free plan.
Free Plan — Welcome Credit
The Free plan includes 20 minutes of call time as a one-time welcome credit to test your agent. This credit expires 60 days after you create your account. Once used or expired, you'll need to upgrade to a paid plan to continue receiving calls.
Usage-Based Pricing
On a paid plan, usage after your included minutes is charged per minute. The rate depends on whether the call came through a Mylla phone number or a SIP-linked number you already own. The Free plan requires an upgrade instead.
| Plan | SIP-linked number | Mylla phone number |
|---|---|---|
| Free | Upgrade required | Upgrade required |
| Starter | $0.16/min | $0.20/min |
| Professional | $0.14/min | $0.18/min |
| Business | $0.12/min | $0.16/min |
SIP-linked numbers have a $0.00 phone connection charge from Mylla because your own SIP provider carries that phone leg. Mylla phone numbers include a separate $0.04/min phone connection charge because Mylla pays the Twilio phone leg for those calls.
Supported additional cost:
- $10/month for each extra seat beyond the seats included in a paid plan
Paid-plan usage is metered and billed monthly on top of your base subscription. View your current estimate anytime in Billing.
Plan Options
Paid plans can add team seats for $10/month per seat. The white-label option is available on the Business plan.
Agent, location, and Mylla-number allowances are the limits shown in the plan table. SIP-linked numbers use your existing SIP/PBX provider and do not consume a Mylla-number allowance.
Managing Your Subscription
Who Can Do What
| Action | Super Admin | Admin |
|---|---|---|
| View plan & invoices | ✅ | ✅ |
| View usage & costs | ✅ | ✅ |
| Add seats | ✅ | ✅ |
| Upgrade plan | ✅ | ❌ |
| Downgrade plan | ✅ | ❌ |
| Change payment method | ✅ | ❌ |
| Cancel subscription | ✅ | ❌ |
| Set budget alerts | ✅ | ✅ |
Members do not have access to billing.
Seats
Each plan includes a base number of team seats. Extra seats can be added at any time for an additional monthly fee per seat. When a team member is removed, you can reduce your seat count from billing settings to lower your bill.
Budget Alerts
Set a monthly budget threshold to receive notifications when your usage reaches a percentage of your budget. Helps avoid surprise bills.
Invoices
Monthly invoices are generated automatically and available in Billing → Invoices. Invoices include your plan, paid-plan usage, and any extra team seats.
Tax ID
Super Admins can add a business tax ID (e.g., VAT number) in Billing → Tax ID. This information appears on your invoices for accounting and compliance purposes.
Reactivating a Subscription
If your subscription was canceled, Super Admins can reactivate it from Billing before the end of the current billing period. Your plan, usage, and settings pick up right where you left off.
Cancellation
Only Super Admins can cancel the subscription. Cancellation takes effect at the end of the current billing period, and your business stays active until then.
Beta Pricing
Mylla is currently in beta. Early customers who sign up during beta keep their rate for 12 months, even after prices increase for new customers.