Mylla — Your AI Assistant

Last Updated: 2026-05-25

What is Mylla?

Mylla is your built-in AI assistant inside the dashboard. Click the Mylla button to open the chat panel and work through calls, requests, customers, agents, and setup questions in natural language — by typing or speaking.

What Can Mylla Do?

Mylla can help you with tasks based on your role:

For Everyone

  • "Show me my requests" — View follow-up work visible to you
  • "What calls came in today?" — Check recent call activity
  • "Mark this request as contacted" — Update request status
  • "Add a note to Johnson: called back, scheduling for Thursday"
  • "What still needs my attention?" — See your current follow-up to-dos

For Admins & Super Admins

  • "Show me all new requests from this week" — View business follow-up work
  • "Assign the latest request to Sarah" — Delegate follow-up
  • "How many calls did we handle this month?" — Get a quick activity snapshot
  • "Show me our agents and numbers" — Review routing setup
  • "Create a new dental front desk agent for my business" — Generate a draft agent from a description
  • "Change the greeting on our front desk agent" — Update agent configuration after Mylla confirms the target agent
  • "How should I connect our main number?" — Compare buying, forwarding, SIP/PBX, and porting paths from the help docs

Current Limits

Mylla can read live business data, help with request/customer follow-up, and help admins update agent configuration and routing. It does not manage billing, payment methods, phone provisioning, calendar booking, or team invites directly from chat.

For phone-number connection questions, Mylla can explain the right setup path and point you to Connect a Phone Number to Mylla. For carrier porting, Mila/Mylla can create an internal request and the Mylla team will guide the required account information; Mylla should not describe porting as fully automated.

Voice Mode

Tap the microphone icon in the chat input to start a voice conversation with Mylla. You can speak naturally and Mylla will respond with both text and spoken audio.

How it works

  1. Tap the mic — Mylla starts listening. You'll see a waveform animation and a "Listening" indicator.
  2. Speak your question — Your words appear as a message in the chat once you pause for a couple of seconds.
  3. Mylla thinks — The response streams into the chat as text (you can read along).
  4. Mylla speaks — Once the full response is ready, Mylla reads it aloud. You'll see "Mylla is speaking."
  5. Your turn again — After Mylla finishes speaking, the mic automatically reopens for your next question.

Controls

  • Switch to text — Tap "Switch to text" at any time to go back to typing.
  • Interrupt — If Mylla is speaking and you want to jump in, tap "Interrupt" to stop the audio and start talking.
  • Close — Closing or minimizing the chat panel ends the voice session.

Browser Support

  • Chrome and Edge — Full support with real-time speech recognition.
  • Firefox and Safari — Supported with a slightly different flow (audio is sent to a transcription service).
  • If your browser doesn't support voice input, the microphone button won't appear.

Tips for Voice Mode

  • Speak in complete sentences — Mylla waits for a natural pause before sending your message.
  • Mylla adapts its responses for voice — shorter answers, no long lists, natural language.
  • You can switch between voice and text freely without losing your conversation history.

Tips

  • Be specific — "Show me requests from last week with status 'new'" works better than "show requests"
  • Ask follow-ups — Mylla remembers the conversation context within a session
  • Natural language — No special commands needed. Just type or speak like you're talking to a colleague.

Privacy

Mylla only accesses data within your business. Members can only query the customers, requests, and calls visible to their role and assignment scope. All conversations with Mylla stay within your account. Voice audio is processed in real time.

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