Connect a Phone Number to Mylla

Last Updated: 2026-05-25

Use this chooser when you want Mylla to answer calls and you are deciding how the phone number should connect. The best path depends on whether you need a new number, want callers to keep dialing your existing number, or already route calls through a SIP/PBX provider.

Option 1 — Buy a New Mylla Number

Choose this when you want the fastest path to live answering and do not need to keep an existing public number.

Best next doc: Phone Numbers

What your business needs:

  • Admin or Super Admin access in Mylla
  • Preferred area code, city, or country
  • The agent that should answer the number
  • A location, if your business tracks calls by site

What happens next: Mylla provisions the number, you assign it to an agent, and callers can dial it directly. This is usually the simplest setup.

Option 2 — Forward an Existing Number

Choose this when callers should keep dialing your current business number, but you want Mylla to answer without changing carrier ownership.

Best next doc: Phone Numbers → Forwarding an Existing Number

What your business needs:

  • A Mylla number to use as the forwarding destination
  • Access to your current carrier, mobile account, landline feature codes, or PBX admin
  • A decision about forwarding style: all calls, after-hours calls, busy calls, or no-answer calls
  • A test phone outside the forwarded line

What happens next: Your carrier forwards calls to the Mylla number. Callers still dial the number they know, and Mylla answers through the assigned agent.

Option 3 — Connect SIP/PBX

Choose this when your business already uses a SIP trunk, PBX, or carrier dashboard and you want to keep that provider while routing selected numbers to Mylla.

Best next doc: Linking a SIP Trunk

What your business needs:

  • Admin access to your SIP provider or PBX
  • The numbers to link in E.164 format, such as +14155551234
  • Optional SIP digest auth credentials or allowed source IPs, if your provider requires them
  • The Mylla SIP hostname copied after import
  • A real inbound test call so Mylla can mark verification as test call observed

What happens next: You import the numbers in Mylla, point your provider at the Mylla SIP hostname, and place a test call. Verification means Mylla observed an inbound call on that linked number; it is not a promise that every future carrier route or PBX branch is healthy.

Option 4 — Port a Number to Mylla

Choose this when you want Mylla to become the carrier-side home for an existing number instead of forwarding it or keeping it on SIP.

Best next doc: Migration Guide → If you want to port your number into Mylla

What your business needs:

  • The number you want to move
  • Current carrier name
  • Account number, account PIN, and service address from the losing carrier
  • A recent carrier bill or invoice, if requested
  • Permission from the person authorized on the carrier account

What happens next: Mila/Mylla can create an internal porting request, then the Mylla team guides you through the required account information and authorization. Do not cancel the current carrier before the port completes. Mylla does not promise fully automated carrier porting.

Option 5 — Not Sure Yet

Choose this when you know the outcome you want, but not the phone-system path.

Best next docs:

What your business needs:

  • The number callers dial today, if one exists
  • Who currently owns that number: your carrier, mobile provider, PBX, or answering service
  • Whether you want to keep the current provider
  • Whether calls should go to Mylla all the time or only in certain situations

Quick rule: Buy a Mylla number for speed, forward when you want to keep the current number with minimal change, use SIP when your provider can route directly to Mylla, and port only when you want the number moved under Mylla guidance.

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