Data Export

Last Updated: 2026-05-24

Mylla gives you full, self-serve access to your business data. You can export everything Mylla holds about your business — useful for backups, migrations, audits, and GDPR right-to-portability requests.

Requires Super Admin role.

What's included

A single JSON file containing:

• Call logs — call metadata, duration, agent, source
• Customers — every caller profile
• Team members — roles and invitations
• Notifications — history of notifications sent
• Usage records — minute-by-minute billing ledger
• Agents — name, language, greeting, model (instructions and prompts are included)
• Phone numbers — numbers, friendly names, status
• Locations — your location records
• Integrations — which ones are connected (credentials are not exported)

Call transcripts stored on call logs are included in the JSON. Recording files are stored separately and are not bundled into this export.

Current implementation note: requests are not exported as a separate top-level array yet; related caller and call details are included through customers and call_logs.

Exporting

1. Go to Settings → Data & Retention
2. Scroll to Export My Data
3. Click Request Export
4. After a few seconds, a JSON file downloads to your browser

Large businesses (millions of records) may see the export capped at 10,000 records per table — contact support if you need a full dump.

What's excluded

For security, these are never in the export:

• Integration tokens / API keys / OAuth credentials
• Team member passwords
• Your Stripe payment method details
• Twilio or LiveKit provider credentials

Recordings

Call recordings are stored separately from the JSON export. Open individual calls from the Calls page to review recordings that are still within your retention window.

Format

The JSON is a single object keyed by table name:

{
  "exported_at": "2026-04-20T12:00:00Z",
  "tenant_id": "...",
  "call_logs": [ /* ... */ ],
  "customers": [ /* ... */ ],
  "agents": [ /* ... */ ],
  "phone_numbers": [ /* ... */ ],
  "locations": [ /* ... */ ],
  "team_members": [ /* ... */ ],
  "notifications": [ /* ... */ ],
  "usage_records": [ /* ... */ ],
  "integrations": [ /* ... */ ]
}

Stable field names — safe to script against.

Deleting your data

If you want Mylla to delete your data rather than export it:

1. Export first (this is irreversible)
2. Contact support to request account deletion
3. We remove all records within 30 days

Permissions

Action	Super Admin	Admin	Member
Export data	✅	❌	❌
Request deletion	✅	❌	❌