Settings
Last Updated: 2026-03-29
The Settings page is where you configure your business. It's organized into four tabs: Business, Routing & Hours, Notifications, and Data & Retention.
Requires Admin or Super Admin role. Members do not have access to Settings.
Business
Set up the basics for your business:
| Field | Description |
|---|---|
| Business Name | The name displayed across your Mylla dashboard |
| Timezone | Your default timezone — used for business hours, call timestamps, and reports |
Changes are saved immediately and apply across your entire business.
Routing & Hours
This tab gives you an overview of how calls are routed across your business:
- Timezone — your current timezone setting
- Outside Hours Behavior — what happens when a call comes in outside business hours (e.g., voicemail)
- Notification Destinations — how many email addresses receive request notifications
For detailed configuration, this tab links you to the relevant pages:
- Numbers — configure call routing per number
- Locations — set location-specific routing rules
- Agents — manage which agents cover which areas
Notifications
Control how notifications work across your business. These are admin-level defaults that affect everyone on the team.
Request Notification Emails
Toggle request notifications on or off for your business, and manage the list of email addresses that receive notifications when a new request comes in.
Business Defaults
Set which notification channels are available for your team:
| Category | Channels |
|---|---|
| Requests | Email, Push |
| Calls | Email, Push |
| Team | Email, Push |
| Billing | Email, Push |
| System | Email, Push |
When you disable a channel for a category, team members cannot turn it on for themselves — it's grayed out in their personal preferences with a note that it's been disabled by the admin.
For personal notification preferences, see Notifications.
Data & Retention
Review the retention policy currently applied to your business:
| Setting | Description |
|---|---|
| Call Data Retention | How long call logs, requests, customer records, and transcripts are stored |
| Recording Retention | How long call recordings are stored; this may differ from call-data retention |
These values are read-only for business users. Mylla operations manages them based on the service configuration and applicable legal or contractual requirements. Contact support to discuss a different policy for your business.
Permissions
| Action | Super Admin | Admin | Member |
|---|---|---|---|
| View settings | ✅ | ✅ | ❌ |
| Edit business info | ✅ | ✅ | ❌ |
| Edit notification defaults | ✅ | ✅ | ❌ |
| View data retention | ✅ | ✅ | ❌ |