Settings
Last Updated: 2026-09-28
The Settings page is where you configure your business. It's organized into four tabs: Business, Routing & Hours, Notifications, and Data & Retention.
Requires Admin or Super Admin role. Members do not have access to Settings.
Business
Set up the basics for your business:
| Field | Description |
|---|---|
| Business Name | The name displayed across your Mylla dashboard |
| Timezone | Your default timezone — used for business hours, call timestamps, and reports |
Changes are saved immediately and apply across your entire business.
Routing & Hours
This tab gives you an overview of how calls reach your business:
- Timezone — your business timezone, used for business hours and call times
- Agent coverage — the agents answering your active numbers
- When I can't pick up — shown when you have Mylla phone numbers. It sums up what I do with a call I can't answer right away: take a message (the default), forward it to your business line, or tell the caller the lines are busy. You choose this per number: select Review each number, open a number, choose Edit, and pick an option under When I can't pick up. If I'm set to forward but no active location line is saved, I take a message instead. Numbers you connect through your own SIP trunk follow your phone system's fallback, so they don't have this choice.
- Lead notifications — how many email addresses receive new-lead notifications, or Disabled
For detailed configuration, this tab links you to the relevant pages:
- Numbers — configure call routing per number
- Locations — set location-specific routing rules
- Agents — manage which agents cover which areas
Notifications
Control how notifications work across your business. These are admin-level defaults that affect everyone on the team.
Request Notification Emails
Toggle request notifications on or off for your business, and manage the list of email addresses that receive notifications when a new request comes in.
Business Defaults
Set which notification channels are available for your team:
| Category | Channels |
|---|---|
| Requests | Email, Push |
| Calls | Email, Push |
| Team | Email, Push |
| Billing | Email, Push |
| System | Email, Push |
When you disable a channel for a category, team members cannot turn it on for themselves — it's grayed out in their personal preferences with a note that it's been disabled by the admin.
For personal notification preferences, see Notifications.
Data & Retention
Review the retention policy currently applied to your business:
| Setting | Description |
|---|---|
| Call Data Retention | How long call logs, requests, customer records, and transcripts are stored |
| Recording Retention | How long call recordings are stored; this may differ from call-data retention |
These values are read-only for business users. Mylla operations manages them based on the service configuration and applicable legal or contractual requirements. Contact support to discuss a different policy for your business.
Some data follows a fixed window that is the same for every business: Mylla Assistant chat messages are deleted 365 days after they are sent. The Privacy Policy (section 6, Retention and deletion) has the full list.
Permissions
| Action | Super Admin | Admin | Member |
|---|---|---|---|
| View settings | ✅ | ✅ | ❌ |
| Edit business info | ✅ | ✅ | ❌ |
| Edit notification defaults | ✅ | ✅ | ❌ |
| View data retention | ✅ | ✅ | ❌ |