Phone Numbers

Last Updated: 2026-03-18

Getting a Number

  1. Go to Numbers → Get a Number
  2. Search by area code, city, or country
  3. Select a number from the available results
  4. Click Purchase — the number is added to your account immediately

Numbers are provisioned through Twilio and billed as part of your Clara subscription.

Assigning Numbers to Agents

Each phone number must be assigned to an agent to handle calls. You can assign numbers in two ways:

From the Numbers page:

  1. Go to Numbers
  2. Click on a number
  3. Select an agent from the Assign to Agent dropdown

From the Agent edit page:

  1. Go to the agent's edit page
  2. Click Manage on the Phone Numbers card
  3. Toggle numbers on or off in the side panel

A number can only be assigned to one agent at a time. Calls to that number will be handled by the assigned agent.

Assigning Numbers to Locations

You can also assign a number to a location. This connects the number to a physical site and helps you track which location receives which calls.

From the Numbers page:

  1. Click on a number
  2. Select a location from the Location dropdown

From the Location edit page:

  1. Go to the location's edit page
  2. Click Manage on the Phone Numbers card
  3. Toggle numbers on or off in the side panel

A number can be assigned to both an agent and a location at the same time. This is how agents become connected to locations — through shared numbers.

Forwarding Your Existing Number

If you already have a business phone number, you can forward it to your Clara number:

  • Contact your phone provider and set up call forwarding to your Clara number
  • Calls to your existing number will be routed to Clara's AI agent

Releasing a Number

If you no longer need a number:

  1. Go to Numbers
  2. Click on the number
  3. Select Release

Released numbers stop incurring charges. The number becomes available for others to purchase. This action cannot be undone.

Requires Admin or Super Admin role.

Number Status

StatusMeaning
ActiveReceiving calls, assigned to an agent
PausedTemporarily not receiving calls
PendingBeing provisioned (usually takes seconds)
ReleasedNo longer in your account